FAQ

How will I know when my order is shipped?

Once your order is ready to be shipped, you will receive an email from USPS Priority Mail with a Tracking Number.

Do you do custom orders?

We have a special section on the website for custom orders. During the Holiday Season, orders must be placed by first week of November to ensure Christmas delivery.

How does the custom ordering work?

Once you place the order and let us know what you would like, we will begin drawings. We send you two drawings for your approval. Once you approve the proposed design(s), we will begin production. Time varies on design, approval time, etc. Typical turn around time is approximately 2 weeks.

How long does it take to receive my order?

Once you place the order, most in stock items ship out within 1-3 days. We ship USPS Priority Mail from Texas which usually takes 2-3 business days.

During marathon season, our in-stock inventory fluctuates, resulting in longer times to ship out products. If we do not respond to you quickly, it is due to traveling to many marathon expos (we are not ignoring you). Thank you for understanding!

Do you offer Expedited Shipping?

Yes, we use USPS Express Mail which usually ships within a day (but they will not guarantee), stock items vary.

Can I get any design in the 10 hook size?

Yes. You can request this through our Custom Orders section.

Do the products with hooks come with mounting screws?

Yes, two mounting screws are provided that are of the same finish as your design.

How does it hold more than one medal per hook?

Our designs are high quality, and the hooks are large enough to hold 3 medals per hook. We also sell add-on bars that can be placed on the wall underneath the first row of hooks you an additional row (or two) of hooks. A ten hook design can hold from 10-30 medals and our five hook design can hold 5-15 medals.

What is a SportHook used for?

Our designs aren't only used to display your medals, but also, dog leashes, hats, keys, jackets, etc.

How do the add-on bars work?

Add-on bars hang independently on the wall with two screw holes and comes with two mounting screws. So you can place it on either side of your design or 1” below your design or 4” depending on which placement works best for your space. The 2nd row add-on bars have 9 hooks that are off set so they line up in between your original SportHook design. The 3rd row add-on bars have 10 hooks so it lines back up with your original 10 hook Sport Hook.

What makes SportHooks unique?

We have been in business since 2006 with an original idea to hang your medals in a stylish and practical way. Your Medal/Metal Wall Art! We manufacture everything ourselves in the USA! We are runners who are passionate about running and providing the highest quality designs and that is why we are licensed with the Rock 'n' Roll Marathon Series, and Ironman! We have worked on designs for RunDisney, Biggest Losers, ESPN Wide World of Sports, Team Challenge, etc.

We attend 50+ shows per year so we can get to know a lot of our customers on a personal basis! We have many creative designs for many sports, activities, and charities.

Stay tuned for new designs!

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